Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect personal information when you register, play or interact with our services. We take your privacy seriously and set out below the types of data we handle, how we use it, the safeguards we apply and the rights you have in relation to your information.

Types of data we collect

Personal data

When you create an account or contact us we collect personal information such as your name, date of birth, contact details, proof of identity where required, and account credentials. We may also record communications you have with our support team for quality and training purposes.

Technical data

We collect technical information about the device and browser you use, IP address, device identifiers, operating system, session times and pages viewed. This helps us maintain security, improve performance and prevent abuse.

Transactional and activity data

We store payment and transaction details needed to process deposits and withdrawals, plus records of your account activity including game history, bets, deposits, withdrawals and responsible gambling settings.

How we use your information

We use personal and technical data to operate your account, process payments, verify identity, detect and prevent fraud, comply with legal obligations and provide customer support. Transactional and activity data are used to administer your account, resolve disputes and manage responsible gambling tools. We may also use aggregated, non-identifying information for analytics and service improvement.

Data protection practices

We protect data using industry-standard security measures, including encrypted connections and access controls. Access to personal data is restricted to authorised staff and third-party providers who process information on our behalf. We conduct regular security reviews and enforce internal procedures to reduce the risk of unauthorised access.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, support login sessions, deliver site functionality and measure site performance. Some cookies are essential for account security and payment processing, while others are used for analytics and to personalise content. You can manage cookie preferences through your browser, noting that disabling certain cookies may affect functionality.

Information sharing and third parties

We may share data with payment processors, identity verification and fraud prevention services, technical service providers and legal advisors, where necessary to provide the service or to meet legal obligations. Any third parties processing your data are required to follow confidentiality and security standards consistent with this policy.

User rights

You have the right to access the personal information we hold about you, request correction of inaccurate data and request deletion where applicable. You may also object to certain processing activities and request portability of data in a commonly used format, subject to legal and contractual restrictions.

Access, correction and deletion

To access, correct or request deletion of your personal data, contact our support team through your account. We will respond to valid requests and advise if any restrictions apply, such as retention requirements for fraud prevention, dispute resolution or regulatory compliance.

Privacy policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. When we make material changes we will post the updated policy on our site and indicate the revision date. Continued use of the service after changes means you accept the revised policy.